SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trend Trade Terrace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trendtradeterrace.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have a collection of products to remove cat hair from clothes, and none have worked as well as this. I love it! Recommended it to many friends and family with cats. You can see all the hair it removes in the images. Very satisfied.
One of the best purchases I've ever made! Works very well, quickly removed my cats' hairs from my bed. Also tried it on clothes and it was gentle on the fabric. I love itâ€ïž
Just used it and can confirm it's a great tool for cleaning cat hair. You can see its efficiency in the pictures. Strongly recommend it â ïž and it's perfectly priced too đ
An amazing product, cleaned my sofa in 3 minutes, as shown in the photo. Better than a vacuum cleaner.
Really liked it. I have cats and it easily cleaned up in a minute, as shown in the photo. Thanks to the seller! It doesn't damage clothes or bedspreads.
Excellent. Works perfectly and is very easy to use. If you have cats, you need thisđž. Check out the before and after of my sofa.
Works PerfectđđŻ. Usually have trouble removing my cats' hair from clothes, but this gave an excellent result.
The product is good and effective. Just be aware it generates a lot of static, so better to use it while barefoot.
Very nice and lightweight. Tried it and it worked without any issues, hoping it lasts.
Hoping to remove my cats' hair, I tried it and it seems to work well. I hope it continues to do so over time.
Works great. I love it!
Works good, exactly as described.
I recommend it, very convenient and effective.
It matches the description and works really well, just tried it.
The product seems to be good quality for the price, and works as described.
Excellent product! Really loved it, good size, works super well and is affordable!
It works so great! I'm super satisfied. It doesn't damage the fabric :)
Satisfied with it, good for cat's fur.
Excellent product, I recommend it, and it works.
The best hair remover I've ever found.âââââ
Performs its functions perfectly.
Arrived fast, haven't used it yet but it looks good.
Works VERY well. Cleans even large amounts of animal fur from a carpet. Easy to open and empty. Pleasantly surprised.
Works perfectly.
It's okay, it cleans somewhat. Let's see how long it lasts as expected :)
Cool brush, a real lifesaver. Arrived very quickly.
Very useful and comfortable.
Good stuff. Really works.
Great stuff, for real.
Cleans perfectly.
Works well on different types of fabric, but struggles a bit with plush materials.
Much, much better than I expected đđđ. Would give it 6 stars if possible.
Writing this after a month of usage - works perfectly! Best buy 100%.
Bought before, this is another order for a family member - great item.
This works perfectly with cat hair on multiple types of textiles!
Amazing, it works!
I officially declare this the best cleaner of my life!!!
Great product, would recommend.
Super, I bought it to remove my hair from a knitted sheet. Wasn't sure it would work on a smooth-haired dog, but it cleaned brilliantly.
Good quality, arrived very fast, and serves its purpose well.
Excellent product, exceeded my expectations, works very well although it feels a bit fragile. It definitely does its job 100%.
Arrived and proved extremely functional right away. Even works on carpets. Initially used it in one direction, but found using it back and forth catches more little hairs. Definitely approved!
The package arrived quickly, the brush is well-designed with a movable cork and a rubber center. Tested it on a bedspread and it collected a lot of fur. Haven't tried it on clothes yet, but I'm already impressed.
Excellent at collecting fur, a solid 5 out of 5. Struggles a bit with larger debris, but that's a different story since I bought it specifically for fur. Happy with it. My cat is too.
Really great at picking up fur from surfaces and easy to wash.
Cleans well.
Super!!
This brush is super effective, even on long hairs like those of a Maine Coon. Very practical and satisfying.
This is the most effective tool I've found for getting rid of cat hair.
It's so portable, perfect for removing cat or dog hair from clothes on the go.
It's awesome at picking up pet hair from sheets and clothes!
It's amazing. No more dog hair on my bed. Plus, the collected hair is great for bird nests.
Very convenient to use.
A really good product, absolutely perfect.
Super, it works really well đ
It's fantastic, thumbs up for taking care of my pets so well.